Service
Close monitoring after go-live, then ongoing support, maintenance and improvement under agreed response times.
The problem
The weeks after launch decide how a product is received. Real users find issues that testing did not, and slow responses turn small problems into lost confidence.
Hypercare is a period of heightened support straight after go-live: the delivery team stays close, watches the system and fixes issues quickly.
After that, a support agreement keeps the product secure, up to date and improving.
Our approach
Monitoring, alerting, runbooks and a rollback plan are in place before launch.
A dedicated team monitors closely and resolves issues with priority after release.
Incidents and requests are handled under agreed response and resolution times.
Regular reviews turn incidents and feedback into planned improvements.
Delivery process
Every engagement follows the same seven stages, from requirements to post-launch support.
Workshops with your stakeholders to define goals, users, scope and constraints, captured in clear written requirements.
User flows, wireframes and interface design, reviewed with you until the product feels right before it is built.
Data model, system design, integrations and security are settled, and the work is broken into sprints.
Short iterations with code review on every change and a demo of working software each week.
Manual and automated testing across functionality, devices, APIs and performance, followed by user acceptance testing.
Release through a CI/CD pipeline onto monitored cloud infrastructure, with a go-live checklist and rollback plan.
Close monitoring and priority fixes straight after launch, then ongoing support, maintenance and improvement.
Deliverables
Technology
Related work
SaaS
Client name withheld
Tenant isolation, subscription billing, role-based access and a customer dashboard, ready for real users on a tight timeline.
Messaging SaaS
Alive5
One real-time inbox for Facebook Messenger, Instagram, SMS, web chat and Google Business Messages, with templated replies.
Our co-founder worked on this product as a full-stack engineer. It is not a CodeBaxh-led build.
From the blog
What we have written about post-production support & hypercare: cost, timelines and the trade-offs behind each decision.
BusinessWhat hypercare is, how long it usually lasts, how severity levels work, and what a software support agreement should cover once the launch period has ended.
Muhammad Usman Mustafa6 min read
FAQ
A defined period immediately after go-live when the delivery team provides heightened monitoring and priority fixes, so early issues are resolved quickly.
Yes, after a short technical review to understand the codebase, infrastructure and risks.
Incident response, bug fixes, security and dependency updates, monitoring and a set amount of enhancement work each month, under agreed response times.
Incidents are prioritised by severity. Critical issues are picked up immediately by the on-call engineer and you are kept informed until resolution.
Share a short brief and we will reply with next steps, usually within one working day.
